Cheap Storage Units in San Francisco at 190 Otis St

I had a wonderful experience storing my things with Extra Space Storage. The unit was easy to get to and the staff were incredibly helpful during move-in and move-out. During move-out, Ashton, Chris, Carlos, Kevin and Ricardo were especially helpful. I was a day late because my return flight to San Francisco had been delayed. They were super understanding and helped me avoid a big late charge!! It was incredible kind of them.

Very professional, Knowledgeable and service was pleasant. Thank you Curi for all your assistance.

Overall, the place is nice and clean, and reasonably priced. But this place needs 2 major improvements: 1) This place needs more carts and dollies. The property manager tells me that they have 4 dollies, but they have over 1000 units. I went there on a weekend, and on Monday 3 times. All 4 times, no dollies. They were all being used. I saw several people lugging their stuff without dollies. The reason I was given is that they can only have 4 dollies, because any more and they get stolen. That seems arbitrary. Having enough available dollies is a basic convenience that this place can provide. If they have enough customers complaining about not having available dollies, they should consider increasing the number of dollies onsite. 2) They only have 6 parking spots - 3 in tandem. So most times you won't find a parking spot, and if you do, you'll likely get stuck behind someone. They need a better system managing this. They should either require car parkers blocking another car to leave their key with the property manager, or leave their phone number on the car so they can be called to move their car.

Will was very helpful getting us set up and showing us around. The place looks secure and clean, and seems to be a fair value.

The best storage ever. Safe and easy. Nice staff. Good prices. All papers in emails.

Ashton was great

Made a reservation online that has a good rate but for unlisted reduced height reasons. Got to the unit I reserved, it also had a broken latch. HOWEVER, Will, the guy who runs (I think everything at) the place was fantastic. Found me a couple alternative options, walked me through them, got me swapped, waived the fees etc. and I moved in. One start knocked for corporate's failures, but Will deserves 6 stars.